Question 1

How is the item shipped?

Accepted Answer

The item is palletized and shipped through LTL freight.  The unit come box or crated and unassembled.

Question 2

Can I pick up locally?

Accepted Answer

Yes, local pickup is allowed by appointment. Please visit our contact us page to see our warehouse locations.

Question 3

Does BodyKore offer free shipping?

Accepted Answer

Most of the items will require shipping fees unless noted otherwise. Our items are very large and heavy so shipping across the country does require some money but we work with the carriers and try to get the best prices available to pass on to the users.

Question 4

International Shipping

Accepted Answer

We can ship internationally but the prices will be determined on a case-by-case basis. Please contact [sales@bodykore.com](link) for pricing inquiries.

Question 5

If you notice damages after unboxing or are missing parts

Accepted Answer

1. Take photos of all damages, including the box/packaging. 2. Any damages during shipping or delivery must be reported within 5 days of delivery for claims to be filed. 3. Email the photos and any additional details to crystal@bodykore.com .

Question 6

After Delivery

Accepted Answer

Instructions are included in your shipment. Installation videos can also be found here: https://bodykore.com/installation-videos/

Question 7

During Delivery

Accepted Answer

Standard shipping includes curbside delivery to the end of your driveway. Please keep in mind that many of our products are very heavy and require two able-bodied individuals to move and unpack. If you notice damages at delivery: 1. Accept your shipment. 2. Note the damage on your proof of delivery/bill of lading. Write the number of boxes damaged and describe the damage (i.e: ripped carton, scratches, shrink wrap torn, etc.) Be as detailed as possible. 3. Take photos of all damages and signed proof of delivery/ bill of lading with damages noted. 4. Email the photos and any additional details to crystal@bodykore.com

Question 8

How do I track my order?

Accepted Answer

Track your order by entering the PRO/tracking number on the carrier’s website.
Before delivery:-
Tracking information and a photo of your shipment will be emailed to you as soon as it is picked up from our warehouse. Any tracking updates, including an estimated delivery date, can be found on the freight carrier’s website using the tracking number. Once the shipment arrives at the local delivering terminal, they will contact you directly to schedule a delivery appointment. Watch our Order and Delivery videos for more details.

Question 9

Where can I try this out?

Accepted Answer

You can check our dealer locator for the closest location to you: https://www.bodykore.com/storeLocator

Question 10

Do you install?

Accepted Answer

Yes, please check our dealer locator for the closest BodyKore retailer that can deliver and install the machine for you: https://www.bodykore.com/storeLocator

Question 11

Do you limit order quantities?

Accepted Answer

No, we do not limit the number or items that you can purchase.

Question 12

I have a question about a specific product.

Accepted Answer

Please contact our sales team at [sales@bodykore.com](link) or 949-325-3088 x 101

Question 13

How can I sign up to be notified when a product is back in stock?

Accepted Answer

You can email us at [sales@bodykore.com](link) and we will notify you when the item is back in stock

Question 14

Do you accept pre-orders ?

Accepted Answer

If the items are not in stock then we do accept pre-orders.

Question 15

When will products be in stock ?

Accepted Answer

All of our products are in stock unless listed otherwise.

Question 16

How do I install products or packages ?

Accepted Answer

We provide installation instructions and videos on our equipment. Most of our equipment can be assembled without professional help but may require 2-3 persons to help support.

Question 17

Do you have discount codes available?

Accepted Answer

Please sign up for our newsletter and loyalty rewards program to receive exclusive offers with discount codes. Loyalty Program :- [https://bit.ly/3t0cOKW](link)

Question 18

Do you have financing options?

Accepted Answer

Yes, you can visit our financing page here https://www.bodykore.com/finance

Question 19

Does BodyKore products price match retailers ?

Accepted Answer

Unfortunately, we do not price match. Our prices are set as low as we can

Question 20

Do we have a showroom ?

Accepted Answer

We have several showrooms nationwide and work with a network of dealers and distributors. Visit our distributor locator page to find your local showroom.

Question 21

How long does it take to receive my order?

Accepted Answer

Orders ship out of our California warehouse so freight times usually are within 3-14 days.

Question 22

Is the item in stock?

Accepted Answer

The item is in stock in our California warehouse unless stated Out of Stock .

Question 23

I forgot to use my discount code. Can that be applied to my order?

Accepted Answer

Yes, we can refund you the discount within 30 days of the purchase.

Question 24

Can I have my order held until all the items I want are available in order to save on shipping?

Accepted Answer

Yes, we can hold your order up to 30 days.

Question 25

Can I cancel my order?asd asd asd

Accepted Answer

You can cancel your order as long as it hasn’t been shipped yet.

Question 26

When will my order ship?

Accepted Answer

Most items will ship within 3-5 business days from our facility. The actual transit time will depend on the courier but it’s generally between 7-10 business days nationwide.

Question 27

Can I get replacement parts for the machine?

Accepted Answer

Yes, parts are covered for 5 years under our warranty policy and after that they can be purchased through us.  You can find the parts list for your machine here: https://www.bodykore.com/spareParts

Question 28

Where is my refund ?

Accepted Answer

Your refund will be processed after we inspect the item back in stock and verify that it is in the same condition as it was shipped.

Question 29

How do I return an item?

Accepted Answer

Please see our return policy here: [https://bodykore.com/terms-of-use/](link)

Question 30

Where can I view your products locally?

Accepted Answer

You can visit our showroom in Garden Grove, CA. We also have a large network of dealers that can be found here: [https://bodykore.com/location-check/](link)

Question 31

Where can I find reviews of your company and your products?

Accepted Answer

We are building up our review section but currently, they can find us here: Yelp, Google Business, BBB, Facebook, Instagram, LinkedIn, Tik Tok, Twitter, YouTube

Question 32

Who is BodyKore? How long have you been in business?

Accepted Answer

Refer to About Us page. We will be building more videos/content here.

Question 33

Can you customize a package ?

Accepted Answer

All of our packages are fully customizable. If you don’t see an exact package, please contact us and we will put one together for you.

Question 34

How soon will I receive my order?

Accepted Answer

We carry a large stock of inventory so we generally ship orders out within 2-3 days from receiving. Shipments take 3-14 days to reach the destination after being picked up.

Question 35

How much space is needed for a package or machine ?

Accepted Answer

Our equipment is made with smaller footprints with taking space constraints into consideration.

Question 36

How durable is your equipment ?

Accepted Answer

All of our equipment is commercial grade. We offer a 10-year warranty on our strength equipment, 5 years on the weights (bars, weights, dumbbells) and 2 years on our cardio line

Question 37

Do you install the equipment ?

Accepted Answer

We do not install equipment unless it’s local to our warehouses (SoCal, NorCal, South Florida). We offer a 3rd party white glove delivery service at an additional cost. We also have a dealer network that sells equipment and installs. You can visit our dealer locator here: [https://bodykore.com/location-check/](link)

Question 38

How much is shipping? How are things delivered ?

Accepted Answer

Shipping ranges from $100-$500 depending on the size of the items. We offer flat rate shipping nationwide on the equipment. Delivery is generally freight shipping with threshold delivery. White glove delivery can be added at an additional cost.

Question 39

Is the equipment hard to install ?

Accepted Answer

Not difficult to install. All the cables are pre-run and the machines bolt together. We have videos showing the installation process on the website: [https://bodykore.com/installation-videos/](link)

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